Help Centre
8mbts Frequently Asked Questions
Everything Bangladeshi players need to know about 8mbts — from opening your account and depositing via bKash or Nagad, to claiming bonuses, placing cricket bets, and using our responsible gaming tools.
8mbts is Bangladesh's trusted platform for cricket betting, live casino, slots, and crash games. This page answers the questions our players ask most — covering registration, payments via bKash, Nagad, and Rocket, bonus wagering, game fairness, and how to stay in control. If your question is not listed here, email our support team at [email protected] and we will respond within 24 hours (Bangladesh Standard Time, UTC+6).
Account & Registration
How do I create an account on 8mbts?
Creating an 8mbts account takes under two minutes from any mobile browser in Bangladesh. Open 8mbts.org, tap the registration button, enter your mobile number, choose a strong password, and verify with the SMS code sent to your phone. You must be 21 years or older to register. Once verified, your account is live and ready for your first deposit via bKash, Nagad, or Rocket.
What documents are required for KYC verification on 8mbts?
8mbts requires a valid government-issued photo ID to complete KYC verification. A National ID card (NID) is the most commonly used document in Bangladesh; a valid passport or driving licence is also accepted. Upload clear front and back photos through your account's verification section. Most accounts are fully verified within one business day of submission.
I forgot my 8mbts password — how do I reset it?
On the 8mbts login page, tap the Forgot Password link and enter your registered mobile number. An SMS reset code will be sent to your phone — enter the code and set a new password of at least 8 characters mixing letters and numbers. If the SMS does not arrive within five minutes, check your network signal and contact [email protected] for manual assistance.
Can I open more than one account on 8mbts?
No. 8mbts strictly enforces a one-account-per-player policy. Duplicate accounts are detected automatically and permanently closed, with any balance forfeited. If you have accidentally created a second account, contact [email protected] immediately before any action is taken. Running a single account also keeps your bonus history and payment records clean and avoids delays during future withdrawals.
How do I permanently close my 8mbts account?
Email [email protected] with the subject line Account Closure Request from your registered address. Withdraw any remaining balance first, as the closure process can take up to 3 business days. If the reason for closing is problem gambling, consider activating self-exclusion instead — it provides immediate protection while keeping your withdrawal options available during the exclusion period.
Deposits & Withdrawals
How long does a bKash deposit take to appear on 8mbts?
bKash deposits on 8mbts are credited almost instantly — usually within 30 seconds of the transaction being confirmed on the bKash network. During peak hours on busy match days such as BPL fixtures, it may occasionally take up to 5 minutes. If your balance has not updated after 10 minutes, screenshot your bKash confirmation SMS and share it with our support team along with the transaction reference number.
What is the minimum deposit amount on 8mbts?
The minimum deposit on 8mbts is ৳200, regardless of which payment method you use — bKash, Nagad, Rocket, Upay, or bank transfer via Dutch-Bangla Bank, BRAC Bank, or other Bangladeshi banks. There is no stated maximum deposit limit for standard accounts, though unusually large deposits may trigger a supplementary identity check for security purposes.
What is the minimum withdrawal amount on 8mbts?
The minimum withdrawal on 8mbts is ৳500. Funds are sent to the same payment channel used for your most recent deposit — so if you deposited via Nagad, your withdrawal goes to your Nagad wallet. Most withdrawals complete within 1 to 4 hours; bank transfers to Islami Bank, Sonali Bank, or other Bangladeshi institutions may take up to one full business day.
Does 8mbts charge fees for deposits or withdrawals?
8mbts charges no platform fee on deposits or withdrawals — you receive 100% of the amount you deposit or withdraw. Your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction fees, which are set entirely by that provider and are outside 8mbts's control. We recommend reviewing your provider's current fee schedule before initiating a transfer.
Why is my withdrawal on 8mbts taking longer than expected?
Withdrawal delays on 8mbts usually have one of three causes: a pending KYC check on your account, an unmet wagering requirement attached to an active bonus, or higher-than-normal volumes during major sporting events like T20 World Cup match days. Check the withdrawal status in your account dashboard. If the status shows Pending for more than 4 hours, email [email protected] with your transaction ID for priority review.
Games & Gameplay
What cricket betting markets are available on 8mbts?
8mbts covers a comprehensive range of cricket betting markets for BPL, IPL, T20 World Cup, ODI series, and Test matches involving the Bangladesh Tigers. Markets include match winner, top batsman, top bowler, total runs over or under, fall of next wicket, method of dismissal, and live in-play betting with real-time odds. All markets are displayed in BDT and updated as each match progresses.
Can I play 8mbts games on a mobile phone without downloading an app?
Yes. 8mbts is fully browser-based and requires no app download. Open 8mbts.org in Chrome on Android or Safari on iOS and the site adapts automatically to your screen. All features — cricket betting, live casino tables, slots, and crash games — work seamlessly on mobile with no reduced functionality. Players across Dhaka, Chittagong, Sylhet, and across Bangladesh access the platform this way daily.
Are the slot games on 8mbts fair and certified?
Yes. Every slot game on 8mbts runs on certified Random Number Generator (RNG) technology, meaning each spin outcome is statistically independent and cannot be predicted or influenced. Games are sourced from audited providers including Pragmatic Play and Spribe whose RNG systems undergo independent testing. The Return-to-Player (RTP) percentage for each game is listed on its individual information page within the 8mbts lobby.
What live casino games does 8mbts have?
8mbts features a full live casino lobby with real-dealer games streamed in HD from studios operated by Evolution Gaming and Ezugi. Available titles include Live Baccarat, Live Roulette, Live Blackjack, Teen Patti, Andar Bahar, Dragon Tiger, Crazy Time, and Mega Ball. Tables run around the clock and most carry minimum bets suitable for Bangladeshi players starting from small amounts in BDT.
What is the minimum bet for cricket betting on 8mbts?
The minimum bet on 8mbts cricket markets is ৳50 per selection. You do not need to stake large amounts to access all available markets — a small stake gets you full coverage of BPL, IPL, T20 World Cup, and Bangladesh Tigers matches. Maximum stake limits vary by market and event; flagship international fixtures typically carry higher limits to accommodate bigger bettors.
Bonuses & Promotions
What welcome bonus does 8mbts offer new players?
8mbts offers a welcome bonus to new players who register and complete their first qualifying deposit. The exact bonus percentage and maximum amount are shown on the active promotions page and may vary by campaign period. Always read the full terms before claiming — key points to check include the minimum deposit required to trigger the bonus, the wagering requirement, and which games or markets count toward rollover.
What is the wagering requirement on 8mbts bonuses?
A wagering requirement — also called a rollover — is the number of times you must bet the bonus value before any winnings from it become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to wager a cumulative ৳20,000 before cashing out bonus-derived winnings. On 8mbts your rollover progress is visible in real time on your account dashboard so you always know how close you are.
Do 8mbts bonuses have an expiry date?
Yes. All bonuses on 8mbts carry an expiry date — typically 7 to 30 days from the date the bonus is credited, depending on the specific promotion. If the wagering requirement is not met before expiry, the bonus and any winnings generated from it are removed automatically. The exact validity window is stated in each promotion's individual terms and conditions, which you can review before claiming.
Does 8mbts offer free spins?
Yes. 8mbts periodically issues free spins as part of welcome packages, reload promotions, and seasonal campaigns timed around events like Eid, BPL season opener, or the T20 World Cup. Free spins are tied to specific slot titles and expire within the stated validity period. Winnings earned from free spins are subject to a wagering requirement before they can be withdrawn as real cash.
Can I use my 8mbts bonus on both sports betting and casino games?
It depends on the individual promotion. Some 8mbts bonuses are universal and count wagering across both cricket betting and casino games equally. Others are issued as sports-only or casino-only bonuses with restricted eligible categories. The permitted game types and their contribution percentages toward the rollover are always listed in the bonus terms. Check these before choosing which markets or games to play through your bonus balance.
Safety & Responsible Gaming
Is 8mbts safe to use in Bangladesh?
8mbts uses SSL encryption across the entire platform to protect personal data and financial transactions. Payment details are never stored in plain text, and all transactions are processed through trusted channels including bKash, Nagad, and Rocket. Strict KYC verification prevents fraud and identity theft. Players from Dhaka, Chittagong, Khulna, Sylhet, Rajshahi, and across Bangladesh use the platform every day without incident.
What is the minimum age to play on 8mbts?
You must be at least 21 years old to register and play on 8mbts. This is a firm requirement with no exceptions. Age is verified during KYC, and any account found to belong to someone under 21 is permanently closed with all balances forfeited. 8mbts takes its obligation to protect young people seriously and applies these checks consistently across all accounts registered from Bangladesh.
How do I activate self-exclusion on 8mbts?
To activate self-exclusion on 8mbts, go to Account Settings and open the Responsible Gaming section, then select Self-Exclusion and choose your preferred duration — options range from 30 days up to permanent exclusion. Alternatively, email [email protected] with the subject line Self-Exclusion Request and our team will apply it within one business day. Once active, self-exclusion cannot be reversed during the exclusion period as a deliberate protective measure.
Can I set a deposit limit to control my spending on 8mbts?
Yes. 8mbts provides deposit limit tools that let you cap your daily, weekly, or monthly deposits. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour cooling-off period — a deliberate safeguard against impulsive decisions. You can configure your deposit limits at any time through the Responsible Gaming section of your 8mbts account settings without needing to contact support.
How do I contact 8mbts customer support?
The primary way to reach 8mbts support is by emailing [email protected]. Our team operates around the clock and aims to respond to all queries within 24 hours Bangladesh Standard Time (UTC+6). For responsible gaming requests such as self-exclusion or deposit limits, include Responsible Gaming in your subject line for priority handling. Please include your registered mobile number and a clear description of your issue to help us resolve it as quickly as possible.
Still Have Questions?
Our support team is available around the clock. If this FAQ did not cover your question, reach out and we will get back to you within 24 hours. Ready to start playing? Join 8mbts today and explore cricket betting, live casino games, and slots.