8mbts Privacy Policy – Your Data, Your Rights
8mbts is committed to protecting the privacy and security of every player on our platform. This policy explains in clear terms how we handle your personal information.
Our Commitment to Your Privacy
This Privacy Policy ("Policy") describes how 8mbts ("8mbts", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of players and visitors ("you", "your") who access or use the 8mbts website and platform. By registering an account or using the 8mbts platform, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein.
8mbts operates exclusively as a digital platform. All data collected through the 8mbts platform is processed for legitimate purposes directly related to the operation of our casino and sports betting services for players in Bangladesh. We do not sell personal data to third parties for marketing purposes and we do not operate any data-sharing arrangements that are not disclosed in this Policy. This Policy should be read alongside the 8mbts Terms and Conditions, which govern the overall relationship between you and 8mbts.
Privacy at a Glance
Information We Collect
8mbts collects personal information in three principal ways: information you provide directly when registering and using the platform; information collected automatically during your use of the platform; and information received from third parties in connection with payment processing or identity verification.
When you register an account with 8mbts or interact with our platform, we collect the following categories of personal information that you provide:
- Full legal name and date of birth (for identity and age verification)
- Bangladesh mobile number and email address (for account access and communications)
- Payment method details including bKash account number, Nagad number, or bank account reference as provided during deposit or withdrawal
- Identity documents submitted for KYC verification, including NID, passport, or driving licence copies
When you access and use the 8mbts platform, we automatically collect technical and behavioural data that is necessary to operate the service and detect fraudulent or abusive activity:
- IP address and approximate geographic location derived from it
- Device type, operating system, browser version, and screen resolution
- Session timestamps, pages visited, game sessions played, and betting activity logs
- Cookie data and similar tracking technologies as described in Section 5 of this Policy
8mbts may receive personal information about you from the following third-party sources in connection with the operation of our platform:
- Payment processors including bKash, Nagad, Rocket, and our banking partners — transaction confirmations, payment status, and fraud screening outcomes
- Identity verification service providers who assist with KYC document validation
- Fraud prevention and anti-money laundering screening databases
How We Use Your Information
8mbts processes your personal information only for legitimate purposes that are directly connected to our role as an online casino and sports betting platform. The following sets out the principal purposes for which your data is used.
We use your registration information to create and maintain your 8mbts account, verify your identity and age (21+ requirement), communicate with you about your account, process your deposits and withdrawals, and provide customer support. This processing is necessary for the performance of the contract between you and 8mbts and is the primary legal basis for processing your personal data.
8mbts is required by applicable law and responsible gaming best practices to collect and retain certain categories of personal data. This includes identity verification for age and AML compliance, transaction records for financial reporting obligations, and responsible gaming records such as self-exclusion history and deposit limit settings. Processing for compliance purposes is necessary to meet our legal obligations and cannot be declined by players without affecting their ability to use the platform.
8mbts uses technical and behavioural data — including IP addresses, device fingerprints, session patterns, and betting activity — to detect and prevent fraud, money laundering, collusion, account takeover attacks, and other forms of platform abuse. This processing is necessary for our legitimate interests in maintaining the security and integrity of the 8mbts platform and protecting all players from harm caused by bad actors.
We use aggregated and anonymised platform usage data to understand how players interact with 8mbts, identify technical issues, and improve the overall quality of the platform. Where this involves processing personal data, it is done on the basis of our legitimate interest in improving our services. Aggregated analytics data does not identify individual players and is not shared with third parties in identifiable form.
Disclosure of Your Information
8mbts does not sell, rent, or trade personal data. We may share your personal information with third parties only in the limited circumstances described below.
8mbts engages trusted third-party service providers to assist in operating the platform. These include payment processors (bKash, Nagad, Rocket, and banking partners), KYC verification providers, fraud screening services, cloud hosting infrastructure providers, and customer support technology providers. All service providers who access personal data on our behalf are bound by data processing agreements that restrict their use of your data to the specific services they provide to 8mbts and prohibit any independent use of your data for their own purposes.
8mbts may be required to disclose your personal information to competent legal or regulatory authorities where required by applicable law, court order, or lawful request from a government body. In Bangladesh, this may include cooperation with financial intelligence units, law enforcement agencies, or judicial authorities in connection with investigations into financial crime, fraud, or other criminal matters. 8mbts will, where legally permitted, notify you of any such disclosure request before responding to it.
In the event that 8mbts undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, personal data held by 8mbts may be transferred as part of that transaction. In such circumstances, 8mbts will ensure that the receiving entity commits to treating your personal data in accordance with this Privacy Policy, or will notify you of any material change to data handling practices that results from the transaction and provide you with an opportunity to request deletion of your data before the transfer takes effect.
Data Security
8mbts implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and the 8mbts platform; encryption of sensitive data fields (including payment references and identity document data) at rest in our database systems; strict access controls that limit employee and contractor access to personal data on a need-to-know basis; regular security assessments of our platform infrastructure; and incident response procedures to detect, contain, and report security breaches in a timely manner.
While 8mbts takes all reasonable steps to safeguard your personal data, no digital transmission or storage system is completely immune to security threats. In the event of a security breach that affects your personal data, 8mbts will notify affected players as soon as reasonably practicable and take immediate steps to contain and remediate the breach. If you believe your 8mbts account has been compromised, please contact [email protected] immediately.
Cookies and Tracking Technologies
8mbts uses cookies and similar technologies to operate the platform, remember your preferences, and analyse platform usage. The following describes the types of cookies we use and how you can manage them.
Essential cookies are strictly necessary for the 8mbts platform to function. They maintain your login session, remember your language and currency preferences, and enable core platform features such as the game lobby, deposits, and withdrawals. Essential cookies cannot be disabled without breaking the platform's basic functionality. They do not track your activity for advertising purposes and are not shared with any third party outside of the service providers listed in Section 3.1 of this Policy.
8mbts uses analytics cookies to collect anonymised information about how players use the platform — including which pages are visited most frequently, how long sessions last, and which features are used most. This data is used exclusively to improve the platform experience and is not used to identify individual players or serve personalised advertising. You may opt out of analytics cookies by adjusting your browser settings to block third-party cookies; note that doing so will not affect your ability to use 8mbts but may reduce the accuracy of platform improvements based on usage patterns.
Your Privacy Rights
As a player on 8mbts, you have a number of rights with respect to your personal data. To exercise any of the rights below, please contact [email protected] with the subject line "Privacy Request" and a description of your request. 8mbts will acknowledge your request within 5 business days (Bangladesh Standard Time) and respond substantively within 30 days.
You have the right to request a copy of the personal data that 8mbts holds about you. Upon a verified access request, 8mbts will provide you with a summary of the categories of personal data held, the purposes for which it is processed, and the third parties (if any) to whom it has been disclosed. Access requests are fulfilled within 30 days of receipt of a verified request. There is no charge for a first access request in any 12-month period; subsequent requests within the same period may be subject to a reasonable administrative fee.
You have the right to request that 8mbts corrects any inaccurate personal data held about you. If you believe that any information in your 8mbts account is incorrect or out of date — for example, a name spelling error or an outdated mobile number — you may request a correction by contacting [email protected]. Where a correction requires identity re-verification (for example, a name change supported by updated identity documents), 8mbts will guide you through the verification process before making the amendment.
You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (where consent is the legal basis for processing), or where you object to processing based on legitimate interests and 8mbts has no overriding legitimate grounds. Please note that certain categories of data — including transaction records, identity verification records, and responsible gaming records — are subject to mandatory retention periods under applicable law and cannot be deleted on request during those retention periods. 8mbts will clearly explain which data can be deleted immediately and which must be retained when responding to a deletion request.
Where 8mbts sends you promotional communications — such as bonus offers, platform news, or seasonal promotions — you have the right to opt out of receiving such communications at any time. You may do this by contacting [email protected] with the subject line "Unsubscribe" or by following the unsubscribe instructions included in any promotional message. Opting out of marketing communications will not affect the delivery of transactional communications that are necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, and account security alerts.
Data Retention and Deletion
8mbts retains personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, and in accordance with any mandatory retention periods imposed by applicable law. For active account holders, personal data is retained for the duration of the account relationship and for a minimum of 5 years following account closure, in line with standard AML and financial record-keeping requirements. Identity verification documents are retained for a minimum of 5 years following the end of the player relationship. Betting and transaction records are retained for a minimum of 5 years in accordance with financial compliance obligations. Responsible gaming records — including self-exclusion history — are retained indefinitely to prevent a player who has self-excluded from being re-enrolled without the appropriate re-admission process.
When personal data is no longer required for any legitimate retention purpose, 8mbts will securely delete or anonymise it using industry-standard data destruction methods. Anonymised data — data from which all identifying information has been irreversibly removed — may be retained indefinitely for statistical analysis and platform improvement purposes, as it no longer constitutes personal data once anonymised.
Changes to This Privacy Policy
8mbts reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data processing, share data with a new category of third party, or significantly change how we use your personal data — we will notify registered players by posting a notice on the 8mbts platform or by sending a notification to your registered mobile number before the changes take effect. The most current version of this Privacy Policy is always available on this page. Your continued use of 8mbts following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you may request voluntary account closure as described in the 8mbts Terms and Conditions.
For all privacy-related questions, data access requests, correction requests, deletion requests, or complaints about how 8mbts handles your personal data, please write to our dedicated support team at [email protected]. We aim to acknowledge all privacy enquiries within 48 hours and provide a full response within 30 days.
Your privacy is protected every step of the way. Explore the 8mbts Casino, check our FAQ for common questions, or browse cricket and slots — all within a secure, SSL-encrypted platform built for Bangladesh players.